What can we help you with?

What if I am shipped the wrong product, color, size?

If the product is wrongly delivered from our end, the correct product will be replaced free of charge.

The MOV will not affect you.

The item I buy are small, for example Ziplock bag or Plastic Carry/Dustbin Bags. Do this mean i can no longer buy just one of these items from namo?

We are having to evaluate how we manage our business. Very small orders cost the same to process, pack and deliver as large orders. So, we have to decide to adjust the MOV. It won't affect many customers.

The easiest solution is to add other items t make the order a little larger.

I only need one small item and cannot meet the MOV what do you suggest?

We realize that on a few occasions the MOV may present issue. However you may pay the delivery charges and enjoy the small items to be delivered to you.

I spend more than the MOV over multiple invoices during a month, will this be considered if placing an order below the MOV?

We value all customers who regularly purchase with Namo. The total value of items ordered in month does not affect the cost of processing orders for small low value items so the MOV will still be applicable.

I have made a mistake in my order and its already delivered and the item does not meet the MOV. How can I get my item replaced?

We will be more than happy to replace the item for you in 2 ways.

  1. You can pay the delivery fees and just have that item shipped to you. OR
  2. You can add more items to cover the MOV.
Can I claim GST on delivery charges?

No, GST can not be claimed on delivery charges, as we are not charging GST on this cost.

What payment option do you accept?

We accept the following payments:

  • Cheque
  • Bank Transfer
  • PayNow
  • Paypal (Credit Card - VISA & Master Card)- Coming Soon
What is you return policy?

Please read our Return Policy here.

What is your shipping policy

Please read our Shipping Policy here.

Should you have any further questions or queries please contact our Customer Service Team on +65 6293 4875,